Privacy Policy

Effective Date: July 1, 2025

Polylingo (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, use our plugin, or access our API.

1. Information We Collect

a. Account Information

  • Name, email address, and password (encrypted)
  • Company name (optional)
  • Subscription plan and billing status

b. Usage Data

  • Translated content and language settings
  • Number of API calls, credit usage
  • Plugin version and platform (e.g. WordPress, Webflow)

c. Payment Information

  • Processed securely via third-party providers (e.g., Stripe or PayPal)
  • We do not store your credit card details directly

d. Log Data

  • IP address, browser type, device type
  • Pages visited and actions performed

2. How We Use Your Information

  • Provide, operate, and maintain our services
  • Improve user experience and support
  • Monitor system performance and prevent abuse
  • Send transactional emails (invoices, warnings, updates)
  • Communicate new features, promotions, or service changes (optional)

3. How We Share Your Information

We do not sell your personal information.

We may share your data only with:

  • Trusted third-party providers (e.g. cloud hosting, payment processors)
  • Government or legal authorities if required by law
  • Affiliates or subcontractors under strict confidentiality agreements

4. Data Security

We implement industry-standard security measures:

  • Encrypted communication (HTTPS)
  • Token-based API authentication
  • Role-based access control (RBAC)
  • Daily backups and firewall protection

However, no system is 100% secure. You use Polylingo at your own risk.

5. Data Retention

We retain your data as long as your account is active or as needed to comply with legal obligations. You may request permanent deletion of your account and all associated data.

6. Your Rights

You have the right to:

  • Access and update your personal information
  • Request deletion of your data
  • Export your translation history (where applicable)
  • Withdraw consent for marketing communications

To exercise your rights, contact us at hello@polylingo.app

7. International Users

Although we are based in Vietnam, we welcome users from around the world. By using our services, you consent to your data being transferred to and processed in Vietnam or any location where our service providers operate.

8. Children’s Privacy

Polylingo is not intended for use by individuals under the age of 13. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via email or through our dashboard. Your continued use of our services constitutes your acceptance of the updated terms.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 support@polylingo.app
📍 Polylingo Technologies – Ho Chi Minh City, Vietnam