Refund & Cancellation Policy

Effective Date: July 1, 2025

At Polylingo, we strive to deliver the highest quality multilingual solutions. However, we understand that circumstances may change. This Refund & Cancellation Policy outlines how you may cancel your subscription and request a refund, where applicable.

1. Subscription Model

Polylingo operates on a monthly subscription model. All plans renew automatically every 30 days unless canceled by the user in advance.

2. Free Trial Period

We currently do not offer a free trial. All purchases are considered final once payment is confirmed.

3. Refund Policy

Because Polylingo is a digital service with immediate access to API and plugin functionalities, we generally do not offer refunds after a subscription has been activated.

However, exceptions may be made in the following cases:

  • You were charged in error or multiple times
  • You experienced a technical issue that made the service completely unusable (validated by our support team)
  • You canceled within 24 hours of first subscribing and have not used more than 500 credits

To request a refund, please email us at support@polylingo.app with your account email, payment receipt, and a brief explanation.

Refund processing may take up to 7–10 business days.

4. Cancellation Policy

You may cancel your subscription at any time by:

  • Logging into your Polylingo dashboard
  • Navigating to Billing > Subscription Settings
  • Clicking Cancel Subscription

Your subscription will remain active until the end of your current billing cycle. You will not be billed again unless you manually re-subscribe.

Canceling a subscription will not automatically delete your account or data.

5. Credit Top-Ups Are Non-Refundable

If you purchase extra translation credits beyond your monthly plan quota, these are considered non-refundable and will remain in your account until used or expired.

6. Contact Us

If you have any questions about this policy or need help with your subscription:

📧 support@polylingo.app
📍 Polylingo Technologies – Ho Chi Minh City, Vietnam