Terms of Use

By downloading, opening or using the Service, you confirm that you have read and agree to these Terms and to our Privacy Policy (https://polylingo.app/privacy). If you use the Service on behalf of an organization, you confirm that you are authorized to accept these Terms for it.

Polylingo is an audio-first app of graded stories for language learners. It offers:

• A catalog of original stories narrated by natural voices, tagged by CEFR level (A1–C2) and by accent or region
• Background playback, playback speed, sleep timer and chapters
• Read-along text with word-by-word highlighting synced to the narration
• Tap-to-translate for words and phrases, performed on your device with Google ML Kit
• Saved phrases with spaced-repetition review, and short comprehension practice for some stories
• Story ratings and reviews, with reporting and hiding tools

Chapter 1 of every story is free, and the first story you start is free to the end. The rest of a story can be unlocked with story credits or accessed with a membership. We may add, change or remove stories and features over time.

When you first open the app, we create an anonymous account for you, so no sign-up is needed. You can optionally add an email account to keep your purchases and progress across devices. If you use only an anonymous account, your purchases may be lost if you delete the app or change devices, because we cannot identify you on another device.

You are responsible for keeping your sign-in details secure and for activity under your account. Tell us promptly at contact@polylingo.app if you suspect unauthorized use.

What they are: Story credits are consumable in-app purchases, sold in packs through the Apple App Store or Google Play. One credit permanently unlocks the rest of one story (every chapter after the free first chapter).
Permanent unlocks: A story you unlock with a credit stays unlocked for your account for as long as the Service is offered, even if you never buy a membership.
Tied to your account: Credits and unlocked stories belong to the Polylingo account that bought them. They cannot be transferred, exchanged for cash, or moved to another account. Create an email account to keep them across devices.
Refunds: Credits are non-refundable, except where required by law or by the App Store or Google Play refund policies. Refund requests for store purchases are handled by Apple or Google.
Account deletion: If you delete your account, your unused credits and unlocked stories are deleted with it and cannot be restored.

The Polylingo membership is an optional monthly subscription that gives unlimited access to every story in the catalog while it is active.

Billing: Payment is charged to your Apple ID or Google Play account when you confirm the purchase.
Auto-renewal: The membership renews automatically each month unless it is cancelled at least 24 hours before the end of the current period. Your account is charged for renewal within the 24 hours before the current period ends.
Cancellation: You can manage or cancel your membership at any time in your App Store account settings (Settings > your name > Subscriptions) or in Google Play (Payments & subscriptions). Cancellation takes effect at the end of the current billing period, and access continues until then. Deleting the app or your Polylingo account does not cancel a membership.
Price changes: If the price changes, Apple or Google will notify you as their rules require, and the new price applies from your next billing period.
Refunds: Refunds are handled by Apple or Google under their policies, except where the law requires otherwise.
Credits and membership: Stories you unlocked with credits remain unlocked after a membership ends. Stories you accessed only through the membership are no longer available once it ends.

You can rate stories and post reviews ("User Content"). User Content is visible to other users.

Your responsibility: You are responsible for your User Content and must have the right to post it.
License: You keep ownership of your User Content. You grant Polylingo a worldwide, non-exclusive, royalty-free license to host, display and distribute it within the Service, and to remove it.
Removal: We may remove any User Content at any time, including content that violates these Terms.

Polylingo has zero tolerance for objectionable content and abusive users. You must not post content that is hateful, harassing, threatening, sexually explicit, violent, discriminatory, defamatory, spam, illegal, or that infringes someone else's rights, and you must not abuse, bully or impersonate other people.

Reporting: You can report any story or review in the app. Open a story and use the ⋯ menu to report it; individual reviews can be reported from the story details page.
Hiding authors: You can hide an author so their content no longer appears for you.
Our response: We review reports within 24 hours. Content that violates these Terms is removed, and users who post it or behave abusively are removed from the Service (their account is suspended or terminated) without refund of unused purchases where the law allows.

You can also report content to contact@polylingo.app.

Stories, narration and other content in the catalog are provided for your personal, non-commercial language learning. You may not copy, record, redistribute or resell them.

Translations are generated automatically on your device and may be inaccurate or incomplete. CEFR levels are guidance and may not match your own experience of a story.

The Service, including its stories, audio, design, software, logos and the Polylingo name, is owned by Polylingo or its licensors and protected by intellectual property laws. Subject to these Terms, we grant you a personal, non-exclusive, non-transferable, revocable license to use the app on devices you own or control, as permitted by the store's usage rules.

You may not copy, modify or distribute the Service, reverse engineer or decompile the app except where the law allows, or remove proprietary notices.

When using the Service, you agree not to:

• Break any law or infringe anyone's rights
• Post objectionable content or harass other users (see section 7)
• Access other users' accounts or data without permission
• Interfere with or disrupt the Service, or introduce malware
• Scrape, download in bulk or copy the story catalog or audio
• Circumvent purchase, credit or membership restrictions, or abuse refunds
• Use the Service for commercial purposes without our written consent

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, TO THE EXTENT PERMITTED BY LAW.

We do not warrant that the Service will be uninterrupted or error-free, that translations will be accurate, or that the Service will meet your specific learning goals.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, POLYLINGO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOSS OF DATA, PROFITS OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR ONE HUNDRED US DOLLARS ($100).

Some jurisdictions do not allow these limitations, so they may not apply to you. Nothing in these Terms limits rights you have under mandatory consumer protection law.

You can delete your account at any time in the app: tap the person icon on Home to open "Your listening", then tap "Delete account". This deletes your account, your ratings and reviews, and the records linking your account to purchases (credit balance and unlocked stories), as described in our Privacy Policy. Deleting your account does not cancel a membership; cancel it in your App Store or Google Play settings.

We may suspend or terminate your access if you violate these Terms, including our zero-tolerance policy in section 7.

If you downloaded the app from the Apple App Store: these Terms are between you and Polylingo, not Apple. Apple is not responsible for the app or its content and has no obligation to provide maintenance or support. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app (if any); Apple has no other warranty obligation. Apple is not responsible for any claims relating to the app, including product liability claims, claims that the app fails to meet legal or regulatory requirements, consumer protection claims, or intellectual property infringement claims. You confirm that you are not located in a country subject to a U.S. Government embargo and are not on any U.S. Government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. Your use of the app must also comply with the App Store Terms of Service.

These Terms are governed by the laws of the State of California, United States, without regard to conflict-of-law rules, except where the law of your country of residence gives you mandatory protections.

If a dispute arises, please contact us first at contact@polylingo.app so we can try to resolve it informally.

We may update these Terms. We will post the updated Terms here with a new effective date and, for material changes, notify you in the app. If you keep using the Service after the changes take effect, you accept the updated Terms. If you do not agree, stop using the Service and delete your account.

Questions about these Terms, or want to report content? Contact us at:

Email: contact@polylingo.app
Website: https://polylingo.app/terms

We will respond within 30 days, and review content reports within 24 hours.